Frequently Asked Questions
Using UpTheTown
Do I need an account to use the app?
No! You can browse venues, check live statuses, and view hygiene ratings entirely as a guest. However, if you want to unlock exclusive merchant promotions, save venues, or leave anonymous ratings, you will need to create a free account.
How accurate are the "Quiet," "Busy," or "Full" venue statuses?
These live statuses are updated directly by the venue merchants themselves. While they provide a strong indication of how busy a venue is in real-time, they are advisory only.
Are my ratings anonymous?
Yes. When you leave a star rating for a venue, it is completely anonymous and simply aggregated into the venue's overall community score.
For Merchants & Businesses
How do I claim my business on UpTheTown?
If your business is already listed, you can simply tap the "Claim this Venue" button on your venue's page in the app and follow the verification steps.
What does the premium merchant upgrade include?
Claiming your venue is free. Our premium tier unlocks powerful analytics—like seeing how many users have "saved" your venue or are currently nearby—and allows you to run exclusive promotions directly to users in your area.
How is my payment processed for the premium upgrade?
All premium subscriptions are handled securely through Apple In-App Purchases (and Google Play Billing). We never collect or store your credit card information on our servers.
Privacy & Data
Do you track my location?
We use your GPS location temporarily to calculate your distance to venues and show you what is nearby. We do not store your location history, and we do not sell your data to third parties.
How do I delete my account?
You can delete your account instantly at any time from within the App's settings menu. This will permanently erase your profile and saved data from our active systems.